How it works.
What to expect, start to finish.
Our specialist measures the staircase and reviews transfers, user needs and the installation environment; suitability, load limits and clearances are confirmed before ordering, and we welcome input from an occupational therapist when one is involved.
Your project, step by step
- Before
We record your system, its make, model, age and condition, and agree a schedule of visits that suits your home.
- During
A technician arrives in the booked window, works through a written checklist and photographs anything worth watching.
- After
You receive the checklist and photos the same day and a reminder before every scheduled visit. Repairs are always quoted before any work begins.
Know the names.
The makers, products and standards we reference when we talk about servicing & ongoing support.
The garden stays part of home
Acorn’s range includes an outdoor stairlift category alongside straight and curved systems. We plan the complete access route, including surfaces, thresholds and protection from the elements.
- Assess the outdoor staircase and landing route
- Confirm equipment intended for outdoor installation
- Plan charging, cover use and ongoing service
Manufacturer and product names belong to their owners and link to official information. No affiliation or authorized-provider status is implied.
Good to know.
How long does the work take?
Most visits take about 60 minutes. We confirm the arrival window by text the day before and send the checklist when we finish.
Do you handle permits and engineering?
Routine visits rarely need either. When a repair or a replacement does, we pull the permit and book the inspection, and both are on the quote first.
What happens after the assessment?
You receive a written record of your system and a calendar of visits, and your first visit is booked before we leave.
Questions worth bringing.
- What should the site assessment and written scope establish for servicing & ongoing support?
- How will staircase measurements, transfers, seating needs and household access determine suitability?
- What verified load limits, installation changes, battery behavior, servicing and call-out arrangements should I confirm?
Before you book.
Every project starts on site. You receive a written scope, a schedule and a price range before design begins, and nothing moves to contract until you approve it. Final scope and pricing are confirmed after your site assessment.